All orders are bound by our return policy, conditions, and terms.
15 DAYS FROM THE CONFIRMED DELIVERY DATE
No return will be accepted after 15 days from the confirmed date of delivery. For example if you received your order on September 1st, then you must return the order by September 15th. No return can be made after this date. "Returned" shall mean that the package is sent to us, confirmed scanned by the carrier and put into transit using the RMA label required to return the merchandise (see below for more details on required RMA labels). Confirmation that the return was actually sent before the deadline must be provided (for example, you cannot send a package 18 days after delivery, and then claim it was sent prior - that is why the tracking for the return must actually show that the package was scanned by the carrier before the 15 day period has expired). It is the responsibility of the customer to ensure that any return is sent before the return period has expired, and that the package/parcel is scanned by the carrier, showing on the tracking system that it was sent before the return period has expired.
Important: All of the following are NOT ELIGIBLE FOR RETURN: any special order, customer, or final sale item, and any warranty, extended warranty, repair/replacement plan, product protection/replacement coverage, or any other item noted as being non returnable (item description will state this).
RETURNS ARE ELIGIBLE FOR STORE CREDIT ONLY - NO EXCEPTIONS - THIS APPLIES TO ALL CASES, INCLUDING BUT NOT LIMITED TO: DAMAGED OR DEFECTIVE GOODS RECEIVED, INCORRECT MERCHANDISE RECEIVED, OR ANY AND ALL CIRCUMSTANCES. IN NO CASE SHALL ANY REFUND BE ISSUED IN ANY OTHER FORM. ANY ATTEMPT TO CIRCUMVENT THESE TERMS (FOR EXAMPLE: BY TRYING TO FILE A THIRD PARTY CLAIM OR DISPUTE) CONSTITUTES A BREACH OF THE TERMS OF SALE, ARBITRATION CLAUSE, AND ALSO CONSTITUTES BUYER FRAUD AND WILL BE REPORTED. FOR ANY ATTEMPT TO CIRCUMVENT THE RETURN TERMS THERE IS ALSO AN ADDITIONAL $150 PENALTY COLLECTED USING A COLLECTIONS AGENCY OR CIVIL RECOVERY ACTION.
ALL RETURNS MUST BE AUTHORIZED AND MUST INCLUDE A VALID RETURN MERCHANDISE AUTHORIZATION CODE AND LABEL
No unauthorized return will be accepted. Any return made without a valid RMA (Return Merchandise Authorization) Label and code shall be subject to a $30 fee and the return will not be processed. This includes: mailing back merchandise without any authorization, returning to sender a package received, or simply sending back a package to the return address shown on the package received, taking it upon yourself to mail back a package without any RMA label or code, to an address you think is appropriate for returns, without any authorization.
30 Day Warranty Coverage
We also provide a 30-day repair or replacement warranty for every item we sell, unless otherwise noted. This warranty coverage shall cover any repairs, or replacement, for any item that is defective or damaged. This coverage shall exclude any damage or defect that is the result of misuse, physical damage not present at delivery, or normal wear. Some items may include a period greater than 30 days, and some items may be excluded from the default warranty coverage, and all applicable terms shall be contained in the item description. Warranty claims are processed using the same RMA process as normal returns, but will be processed by rendering a repair, or issuing a replacement. In any case where a replacement is not possible (including but not limited to: repair parts not available, replacement units not available, or other repair or replacement problems), then store credit shall be issued. In no case will any refund be due. Please note that any item not eligible for repair or replacement under our warranty coverage may be denied, or additional fees may be due, and any such fees shall be calculated on a case by case basis, based on any expenses, parts, labor, or other fees that may apply. We also reserve the right to deny any warranty claim at our discretion and will do so if we feel there is any instance of abuse, fraud, misuse, or bad faith.
Purchase of additional Warranties/Extended Warranties
All warranties purchased (for example, an extended warranty for a particular product) are final sale, and not eligible for any refund, return, or exchange, for any reason. Warranties are non-refundable, and not eligible for store credit.
How Returns are Processed
ALL RETURNS ARE PROCESSED AS STORE CREDIT - NO EXCEPTIONS
In order to keep our prices low and to best handle/process returned merchandise, all returns are processed as store credit only. ALL SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE - and are not included in any store credit. There is also a 15% restocking fee applied to all returns. This fee is based on the product total, less any shipping and tax. This amount will be deducted from the store credit total issued. Restocking fees may be waived for any damaged or defective merchandise. All shipping fees and tax are non-refundable, and are excluded from any store credit issued.
Store Credit - how it is issued and used
Returns are processed in the order they are received. The time for processing a return may vary, but it is usually within 4-7 business days. Some items which require additional testing, technical review/inspection, or additional time for processing will result in extended time for return processing and final approval. Once a return is processed, it will be updated. Please do not contact us asking about the current status of a return - once a return is confirmed received, then the review process begins, which as stated, typically takes about 4-7 business days, but for some items and during certain times, it may require additional time for processing. All updates will be sent for any return as soon as they status is updated.
Once a return is received, reviewed, and approved - it is fully processed and then store credit is issued. Store credit will be issued in the form of a code sent to the customer via email.
Using Store Credit
Using store credit is very simple - just log into the account you used to place your order. Then add any item or items you wish to purchase, to your cart, and proceed through checkout. There you will see an option to enter a coupon/voucher code - and you simply enter your store credit code in that box and then click apply. It may be used partially, for example you may use $50 store credit to purchase a $100 item, and then pay the remaining $50 at checkout. Or you may use it partially, for example a $50 credit can be used to purchase a $20 item, with $30 credit remaining. Store credit never expires. Sometimes a customer may not be able to find an item or items they are interested in, so we also make every effort to try to help people get something that they want - in some cases we can offer or add items not shown in active inventory, so just contact us with your special request for any product(s) and we will do our best to try to accommodate you.
Return Forfeiture/Violation of Return Policy and Terms/Return Fraud
Return fraud, which includes attempts to try to circumvent legally binding return terms and conditions agreed to at the time of sale, is a growing problem, which costs merchants billions worldwide each year. We feel it is necessary for us to do our part to try and reduce this problem, and we take several measures to not only recover damages in any such instance, but to also deter such action in the future. For any attempt to circumvent the return policy and terms agreed to at the time of sale, or for any breach of the general terms of sale contract, including but not limited to: threatening to, or making any complaint or dispute to any third party, any attempt to reverse payment, sending an unauthorized return, threatening to, or taking any action that is done to cause damage to our company's reputation, or to cause direct damages to our company, or any other actions in breach of the return policy, arbitration clause, or general sales contract - ALL RIGHTS TO ANY RETURN ARE THEREBY FORFEITED, AND ANY APPLICABLE WARRANTY COVERAGE IS VOIDED. For example, if a customer decides to file a dispute, we will reverse the dispute in our favor (which is accomplished by providing our return terms and the arbitration clause (forbidding any dispute except binding arbitration) and then the customer also loses any right to return credit, and loses any applicable warranty coverage. Another example would be - a customer threatens to or attempts to try to cause damage to our reputation, if not allowed to circumvent our return terms, for example, they do not want store credit and demand a refund to their card used - this customer forfeits any right to any return or warranty coverage, both are forfeited. In these cases, we also file for damages using a collections agency or other civil recovery action to recover the $150 breach of arbitration clause penalty plus any additional damages and costs, calculated on a rolling basis. Return terms and conditions agreed to at the time a sale is made are legally binding, and cannot be circumvented through any means. Customers may wrongfully think that just because there is a problem with a product or other general issue with their order, that this may allow them an excuse to try to be exempt from such policies - but rather, those situations are exactly the reason why return policies and warranty policies exist - to apply if and when there is a problem with an order. Therefore, these terms and conditions must be adhered to, and all required procedures must be followed.