SHIPPING AND TRACKING
Delivery Time and Shipping Options
Any delivery time frame given here or shown at checkout is an ESTIMATE ONLY - and actual delivery time may vary. Any estimate given DOES NOT include the lead time prior to shipment, for order processing, review, and validation.
LEAD TIME PRIOR TO SHIPMENT
There is a typical 1-3 business day lead time (time before an order is shipped) - for order review, payment and address verification, fraud and security screening, and processing. Business days are Monday through Friday, excluding all holidays and weekends. Some orders may require additional processing time beyond the typical 1-3 business day time frame. During certain peak times and for other reasons, this lead time may also be extended.
SHIPMENT TRANSIT TIME
Any time frame shown here or at checkout is an ESTIMATE ONLY - and actual delivery time may vary.
STANDARD SHIPPING - standard shipping is typically a 3-5 business day delivery time frame (plus the typical 1-3 business day lead time prior to shipping). Actual delivery time may vary. Standard shipping may be made via UPS, DHl Ecommerce, USPS, Fedex, or similar carrier. Tracking is included with all standard shipping shipments, and will be emailed to the buyer when the shipment is prepared.
FREE ECONOMY SHIPPING - this is a value shipping method, which is slower than standard shipping. Free economy shipping is typically a 5-7 business day delivery time frame (plus the typical 1-3 business day lead time prior to shipping). Actual delivery time may vary. Standard shipping may be made via UPS, DHl Ecommerce, USPS, Fedex, or similar carrier. Tracking is included with all economy shipping shipments, and will be emailed to the buyer when the shipment is prepared.
EXPEDITED SHIPPING - this shipping method is only available for certain items and to certain locations. Delivery time for expedited shipping IS NOT GUARANTEED, and is also subject to the typical 1-3 business day lead time prior to shipment. Expedited Shipping is typically about 2-3 business days for delivery. Actual delivery time may vary. Expedited shipping may be made via UPS, DHl Ecommerce, USPS, Fedex, or similar carrier. Tracking is included with all expedited shipping shipments, and will be emailed to the buyer when the shipment is prepared.
ALL SHIPPING FEES ARE NON-REFUNDABLE FOR ANY REASON - NO EXCEPTIONS.
EMAIL: Tracking is sent VIA EMAIL for all orders as soon as the order is prepared for shipment. Please do not email or contact us prior to receiving the shipment update, or it may result in delays in processing.
ORDER HISTORY: Tracking is also shown in the order history in your customer login on our site. You may log into your account on our website, and then go to your order history and it will show if the order is shipped or if it is currently processing. If no update is shown, then please wait to be updated (all updates are sent via email for any order). Please do not email or contact us prior to receiving the shipment update, or it may result in delays in processing.
TRACKING UPDATES/USING THE TRACKING
NOTES: Tracking may take several business days to update in the system, and updates may not show until closer to delivery time. Prior to this time, it may show as "information received" or another generic status - BUT THE PACKAGE IS IN TRANSIT. Because we ship packages in bulk, and they are never counter scanned at any retail counter (like then you go into the post office and mail a package, for example), an update or initial scan may not take place until several business days later, at a processing facility. Sometimes, updates may not show until very close to delivery time in instances where packages are directly transported to a location close to the final delivery location via truck, prior to sorting/processing.
ESTIMATED DELIVERY DATE SHOWN BY CARRIER
Carriers may show an estimated delivery date - for example, USPS may show Wednesday as the expected delivery date for a package. The package may actually be delivered on Tuesday or Thursday. This is very common with many carriers, and is not due to any problem with the package. Please do not contact us if the package is not delivered on the estimated/expected delivery date shown - we cannot assist you in any way or provide you with any further information - you may contact the carrier directly if you have any questions or need assistance, but in most cases, the package is just delivered within the next 1-2 business days (sometimes carriers can have some delays, for example a delivery person did not get to your location by the end of the day, so he then brings the package for delivery the next day).
LOST OR STOLEN PACKAGES
If we can confirm on our end that any package is lost (meaning it cannot be tracked, and does not show delivery was confirmed on the tracking with the carrier) - then we will issue a replacement. No further action may be necessary in these cases, as we are usually alerted to such events and take immediate action to replace the shipment. However, if any customer notices that tracking does not update and/or does not show delivery is made, then they may contact us for assistance.
LOST OR STOLEN PACKAGE - TRACKING SHOWS DELIVERY HAS BEEN CONFIRMED
Tracking is provided for all shipments, including follow up emails and notices regarding delivery updates and delivery confirmation. It is the responsibility of the customer to ensure that the address provided is accurate, and that an authorized party will be present to receive the package, or that sufficient security measures are in place to ensure the delivered package is protected from theft until an authorized party is able to retrieve it (for example, delivery in a mailbox, office deliveries, cases where a carrier leaves parcels/mail on a porch or doorstep, etc.).
If any package has been confirmed as delivered, by the carrier, to the address provided to us, then the order is considered to be delivered. If the package is not in the possession of the customer after delivery has been confirmed, the package shall be considered to be stolen. We are under no obligation in such cases to replace the package/order. However, we have a policy where if there is a theft or other event that results in the loss of the package after delivery was made, then we can possibly issue a replacement if the following conditions are met:
1. We are provided with official correspondence from law enforcement and/or from the carrier, stating that an incident of theft took place and is being investigated (we do not need any proof the investigation has completed, but that the investigation was opened, and the incident reported).
2. The customer fully cooperates with us and provides us with all communication provided by law enforcement and/or the carrier that delivered the package, including any findings or status updates.
We will review the information received and we shall determine, in our sole discretion, after receipt of the documentation/correspondence provided, if we will issue a replacement shipment. A refund will not be issued in any such cases. A replacement shipment for the stolen merchandise will be made. In the event that one or more items is not in stock, then store credit shall be issued. We reserve the right not to issue any replacement or store credit in any such case for any reason, at our sole discretion.